Help Us Help You survey

Product Evaluation for “Help Us Help You” survey:

This survey was done primarily to test responses of our current customers, and potential future customers. Following snips are results from the responses.

Q 1 - 2

Q 3 - 4

Q 5 - 6

Q 7 - 8

Q 9 - 10

I would like to start out by saying the initial creation of this survey looked fine on paper. I felt it was halfway decent looking until I actually took it for myself.

The results were partly inconclusive. Some questions were not set up for this type of analysis. I was looking for a survey that would provide customers with an easy way to communicate their needs but, some of the questions did not provide this in a conclusive manner.

However upon further study, I have found that with some math, percentages may be obtained thus giving me the desired results.

The findings are as follows:

• 60% of the respondents have less than 50 employees

• 40% to 67% of the employees share computers

• All responding companies have their computers networked as desired

• Most of the technical help service experience has not been favorable

• 80% of the respondents are at a semi-skilled level

• 60% of users have Windows operating systems on their computers

• 60% of respondents felt the survey was poorly done.

This exercise was meant to be a learning experience and was quite effective.

Thank you for participating in it with me.