Apple OS X Installation vs. Windows Installation
This issue of Blog Today will be all about my opinion of the difference between installing an operating system on a Mac and a PC. To...
"Software Utility Flash Drives for the Help Desk Professional"
This little blog is being done to provide awareness of the utility tools available to the help desk agent. I've found eight tools which I...


Hardware & Software Check Sheets
Well folks, here we go again. This time we are figuring out what check sheets are for. No, they are not for sleeping purposes. Check...


Ergonomics: "The Good, The Bad, and The Ugly!"
Matt McNulty and I went on a "Rickey Ricon" mission to practice using the ergonomics checklist. We checked, measured and critiqed our own...


Ergonomics in the Workplace
Today I will be pointing out things which can harm the user’s body, hands, feet, and back while working at their computer. A qualified...


Cost Benefit Analysis for Small Office / Home Office
Source of info: "Wireless Networking (Wi-Fi) - Advantages and Disadvantages of Wi-Fi." Wireless Networking (Wi-Fi) - Advantages and...


Help Us Help You survey
Product Evaluation for “Help Us Help You” survey: This survey was done primarily to test responses of our current customers, and...
How to Tell Hardware Problems From Software Problems
As mentioned in a previous blog, Old Smokey has been miss behaving. Well, This subject has come to full escalation, and I'm finally going...
Let's Compare Help Desk Software
Went shopping for a good Help Desk Software "helper" the other day. Visited a site called Capterra .com and found all kinds of...
Troubleshooting Guide #2
Welcome back to session #2. My web browser can't display the web page. I've been down this avenue myself. The funny thing is that I...